Shipping and Service Policy

Effective Date: August 1, 2026

Rida Rauf provides online clothing orders and delivery services to customers across Pakistan, subject to courier availability.

1. Order Processing

Orders are processed after the required order information is received and, where necessary, confirmed.

We may contact customers to verify:

Customer name

Phone number

Delivery address

Selected products

Size and quantity

Payment or delivery details

Orders may be delayed if information is incomplete or cannot be verified.

2. Delivery Areas

We aim to deliver throughout Pakistan through available courier services.

Delivery availability may vary depending on the customer’s location and courier coverage.

Customers are responsible for providing a complete and accurate address and an active contact number.

3. Estimated Delivery Time

Delivery times depend on product availability, order processing, the delivery location, and courier operations.

Ready to ship items are generally dispatched after order confirmation.

Made to order, customized, or specially prepared items may require additional processing time.

Any delivery time shown on the website is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

Shipping offers may be subject to minimum order values, promotional conditions, selected locations, or other requirements.

5. Payment Methods

Available payment methods will be shown during checkout or communicated during order confirmation.

For Cash on Delivery orders, customers should keep the required payment amount available when the parcel arrives.

For prepaid orders, payment must be completed before the order is processed or dispatched.

6. Order Tracking

Where available, customers may receive a tracking number or courier update after dispatch.

Tracking information may take time to become active.

7. Customer Responsibilities

Customers must provide:

A correct and complete delivery address

An active phone number

Accurate order and size information

Reasonable access for courier delivery

Someone available to receive the order

8. Failed or Refused Deliveries

If an order is returned because of an incorrect address, an unreachable phone number, repeated customer unavailability, or refusal without a valid reason, future orders may require advance payment.

Additional delivery costs for reshipping may be charged to the customer.

9. Delivery Issues

If an order arrives damaged, incomplete, or incorrect, contact us within 48 hours and provide clear photos or videos of the item and packaging.

10. Changes to This Policy

Rida Rauf may update this policy to reflect changes in delivery operations, courier services, pricing, or business practices.

11. Contact Us

Rida Rauf

Phone: 0312 5448359

Office Address: House No. 3, Street No. 13, Hostel City, Islamabad, Pakistan