Return and Refund Policy

Effective Date: August 1, 2026

At Rida Rauf, we aim to provide quality clothing and a satisfactory shopping experience. If you receive an item that is damaged, defective, incorrect, or significantly different from your confirmed order, please contact us within 48 hours of delivery.

1. Return Eligibility

To be eligible for a return or exchange:

The request must be made within 7 days of receiving the order

The item must be unused, unworn, unwashed, and unaltered

All original tags, labels, packaging, and accessories must be intact

The item must be returned in its original condition

A valid order number or proof of purchase must be provided

Returned items that do not meet these conditions may not be accepted.

2. Non Returnable Items

Unless the item is damaged, defective, or incorrect, the following may not be eligible for return or exchange:

Sale or discounted items

Items purchased during clearance promotions

Customized, made to order, or personalized clothing

Stitched or altered items

Items that have been worn, washed, damaged, or used

Items without original tags or packaging

Products returned after the applicable return period

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

Your order number

Clear photos or videos of the item

Photos of the packaging

A brief description of the issue

Please keep the product and original packaging until the claim has been reviewed.

After verification, we may offer a replacement, exchange, store credit, or refund depending on the circumstances and product availability.

4. Size and Exchange Requests

Customers are encouraged to review the product description and size information carefully before placing an order.

If an eligible item is returned because of a size issue, an exchange may be offered subject to stock availability and approval.

The customer may be responsible for delivery costs related to a size exchange unless the incorrect size was sent by Rida Rauf.

5. Return Process

To request a return or exchange, contact us before sending the item back.

Phone: 0312 5448359

Please provide your order number and the reason for the request.

Do not return any item without receiving approval and return instructions from our customer support team.

6. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it may be issued through the original payment method or another mutually agreed method.

Original delivery charges are generally nonrefundable unless the issue was caused by our error, such as sending an incorrect or verified defective item.

7. Order Cancellation

Cancellation requests must be made as soon as possible.

Orders may be cancelled only before they have been processed, prepared, or dispatched. Customized or made to order items may not be eligible for cancellation after production has started.

8. Contact Us

Rida Rauf

Phone: 0312 5448359

Office Address: House No. 3, Street No. 13, Hostel City, Islamabad, Pakistan